Resolved -
We believe the issues some instructors encountered with the Canvas Roster and Grade Sync (RGS) have now been resolved. Please visit the Canvas Instructure status page (https://status.instructure.com/) for more details about the incident. We sincerely appreciate your patience!
May 4, 09:05 EDT
Monitoring -
We are continuing to monitor an issue that some instructors may have encountered using the Canvas Roster and Grade Sync (RGS) integration, where they saw an "unknown client" error due to a change in iClicker's inherited developer key. We advise impacted customers to disconnect from RGS, then reconnect, where they will be prompted to sign into Canvas and authorize the new key by following these instructions: https://mhe.my.site.com/iclicker/s/article/Instructor-Guide-iClicker-Cloud-Roster-Grade-Sync-with-Canvas. Please continue to follow the Canvas Instructure status page (https://status.instructure.com/) for additional details.
May 1, 13:22 EDT
Investigating -
Instructors using the Canvas Roster and Grade Sync (RGS) integration are seeing an "unknown client" error due to a change in iClicker's inherited developer key. A support case has been opened with Instructure and we will provide an update as we learn more. Follow https://status.instructure.com/ for additional details.
May 1, 12:33 EDT
