Intermittent Latency Issues

Incident Report for iClicker Cloud

Resolved

The latency issue has been resolved. The team will continue to monitor performance.

Posted May 30, 2025 - 11:25 EDT

Update

We have identified additional mitigation steps that have been implemented as of 12:15 ET and continue to actively monitor the situation.

Posted May 29, 2025 - 12:28 EDT

Monitoring

We have released updates that we expect to improve reported latency and we are actively monitoring for any further mitigation steps.

Posted May 29, 2025 - 09:34 EDT

Investigating

We’re actively investigating intermittent latency issues affecting a limited subset of iClicker users. Please note that these issues do not affect in-class activities.

Posted May 28, 2025 - 11:57 EDT

This incident affected: iClicker Cloud: Instructor Desktop Application, iClicker Cloud: Instructor Website, iClicker Student: iOS App, iclicker Student: Android App, and iClicker Student: Website.