Intermittent errors when opening iClicker poll questions

Incident Report for iClicker Cloud

Resolved

This incident is fully resolved. All systems are back to normal operations.

Posted Nov 08, 2022 - 13:37 EST

Monitoring

The service is stable and our service provider is monitoring and trying to mitigate the underlying scaling issue that caused the incident without further downtime. All services are showing as operational based on this update.

Posted Nov 08, 2022 - 11:43 EST

Investigating

One of our service providers is having an outage that is intermittently affecting the ability to run iClicker polls. It does not affect all questions/sessions. You can stay up to date on our service partner's investigation via their status page https://status.pusher.com/

Posted Nov 08, 2022 - 11:06 EST